Berikut Indosat Ooredoo Hutchison Wins Asian Telecom Awards 2023
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iwanrj.com – Jakarta – Indosat Ooredoo Hutchison (IOH) won the 2023 Asian Telecom Awards as HR Initiative of the Year. Awards are obtained for project development Robotic Process Automation (RPA), named Indosat Robotics Administration Assistant (ASTRID) to assist and handle HR operations.
Director and Chief Human Resources Officer of Indosat Ooredoo Hutchison, Irsyad Sahroni said that through ASTRID, Indosat managed to overcome challenges in managing most of the administrative work, especially when carrying out company mergers.
Start from process on boarding until off boarding in various touchpoints for its 2800 employees. Especially when the company has a level on boarding an average of 200 new employees per year and a jump in migration of 1085 employees in 2022 due to the merger of Indosat and Tri.
“We are grateful for this international recognition for our groundbreaking initiative in HR Operations. Integrate 2 companies with large scale of course quite challenging. Fortunately, we went through the process smoothly blessing RPA project,” said Irshad.
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Through an official statement received on Sunday (09/04/2023), the most significant impact of ASTRID occurred last year where an intensive 5-hour process became only 18 minutes with an accuracy of up to 100% and almost 0% of human intervention.
With ASTRID taking over the majority of their administrative workload, and team members can allocate time to more valuable work and develop new skills and competencies for their careers. Then tim HR too can focus more on analytics and insights.
Indosat Ooredoo Hutchison believes that the ASTRID RPA project, which won the 2023 Asian Telecom Awards can be replicated and can be applied in various HR processes, and other iterative and rule-based business units.
This can set a precedent for others on how HR can creatively make an impact on people through the application of advanced technologies such as RPA and Artificial Intelligence (AI) to provide a better experience for its employees.
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“Indosat is committed to providing an extraordinary experience to all stakeholders, connecting and empowering every Indonesian,” concluded Ersyad.
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