Indosat Traffic During 2023 Eid Holiday Increases Up to 25%

iwanrj.com – Jakarta – Indosat Ooredoo Hutchison succeeded providing better and wider coverage during the 2023 Eid holiday period, as well as announcing that there is a traffic spike of up to 25% during the Eid holiday compared to the previous year’s Eid.

Based on the official statement received on Wednesday (26/4/2023) this increase of up to 25% occurred on the night of takbiran ahead of Eid al-Fitr 1444 Hijri. Meanwhile, when compared to ordinary days this year, the increase in Indosat data traffic during the 2023 Eid holiday increased by 15%.

“The high increase in data traffic proves that customers enjoy Indosat’s integrated network that provides wider coverage, quality service indoor better service, as well as a faster internet experience,” said SVP – Head of Network Operations Indosat Ooredoo Hutchison, Agus Sulistio.

Furthermore, during this year’s Eid holiday period the use of social media applications has increased by 45%, messaging And video calls up 28% and mobile gaming up 14%. So stream videos and music are up 10% compared to last year’s Eid.

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It is recorded that Indosat customers access the most TikTok, WhatsApp, Youtube, Instagram and Facebook applications during their homecoming and holidays, including the use of online game applications such as Mobile Legend, Free Fire, and PUBG.

Through analysis based on statistical data during the Eid holiday in previous years, Indosat managed to anticipate a significant spike in data traffic in various destination cities and homecoming routes in Java, such as Tasikmalaya, Cirebon, Sukabumi, Tegal, Serang and Solo.

Likewise in Purwokerto, Purwakarta, Banjarnegara, Cianjur, Madura, Bandung, Pati and Tuban. Data traffic has also recorded a significant increase in several other cities outside Java, including in Metro-City of Bumi, Baturaja, Bandar Lampung, Bone, Sampit, and Pare-pare.

“This success is the result of good collaboration with our partners in providing marvelous experience to all Indosat customers,” said Agus.

In order to provide quality services during Eid 2023, Indosat has prepared well. For example increasing capacity, intensive supervision through a physical command center at the head and regional offices, as well as excellent customer service support.

Then with pequipment And dashboards specifically for monitoring network quality and customer digital experience, Indosat is continuously and proactively 24 hours 7 days. The result 74% of customer complaint tickets successfully resolved less than period 24 hours since reported.

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“With Indosat’s 100% integrated network, we are committed to continuously improving our customers’ digital experience that adapts to their needs and lifestyles. This is in line with Indosat’s vision to become the most preferred digital telecommunication company in Indonesia,” concluded Agus. [NM/HBS]